After-Sales Support

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We're Committed To
After-Sales Excellence

trusted after-sales support with quick issue resolution, warranty services, and genuine spare parts. Our dedicated customer care team ensures long-term product performance and satisfaction. From technical guidance to maintenance assistance, we provide reliable solutions that keep your operations running smoothly and your investment protected.

Field Service

Hands-on support to keep your system operating flawlessly.

  • Before-Acceptance Operation Support

Rapid parts delivery to production lines.
Engineers dispatched with critical parts.
Used parts recovery.
Customized, scenario-based support.

  • Robot Repair
  • Spare Parts Replacement
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Preventive Maintenance

Avoid unexpected breakdowns with scheduled care.

  • Preventive Service
  • Spare Parts for Preventive Maintenance

Consumable Replacement Program, such as

  • Wheel assembly replacement
  • Sensor Battery replacement
  • Lubrication maintenance
  • Drive chain renewal
  • Wear indicator label replacement
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Live Technical Support

Stay connected with 24/7 support from our expert team via multiple communication platforms.

  • 24x7 Hotline Assistance
  • Remote Technical Support
  • System Maintenance Support
  • Accessible Online Platforms
  • Lark / WeChat / WeCom
  • Microsoft Teams / Google Meet
  • Mobile / WhatsApp
  • Office Automation Platforms
  • Email
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Quality Spare Parts

Reliable availability of high-quality components ensures minimal downtime.

  • Spare Parts Order Processing

End-to-End Spare Parts Order Management

  • On-site Spare Parts Support

Includes emergency parts direct delivery to production lines, engineer dispatch with critical components, used parts recovery and scenario-based support

  • Spare Parts Resource Construction

Europen Regional Warehouse in Germany

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Training Programs

Empower your team with the skills needed for smooth operations.

  • Onsite Operational Training
  • Training for the Product
  • Training for System
  • Training for Trouble Shooting
  • Training for Basic Maitenance
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Why You Choose Hotmeer

Factory Trained Experts

Our after-sales team is composed of factory-trained experts who bring unmatched technical knowledge and hands-on experience. Our specialists ensure precise diagnostics, reliable repairs, and optimal product performance.

High Quality Spare Parts

Hotmeer provides only genuine, high-quality spare parts to ensure durability, compatibility, and long-term reliability. Every component meets strict manufacturing standards, helping extend equipment life and reduce downtime.

Live Communication

We offer live online support to resolve issues quickly and effectively, no matter where you are. Our responsive team is available in real-time to guide troubleshooting, answer technical questions, and provide expert advice.

Prioritizing Safety & Satisfaction

Our commitment to safety protocols, quality checks, and customer-first solutions guarantees trust, long-term value, and a worry-free ownership experience.

Our Project Portfolio

Explore Hotmeer’s project portfolio showcasing successful implementations across diverse industries. From warehouse automation to advanced logistics solutions, our proven projects highlight innovation, efficiency, and client satisfaction.

Explore More Work

After-Sales Operation and Maintenance Project in Poland

After-Sales
Poland

Rack Installation of Case-handling Robots in Germany

Rack Installation
Germany

After-Sales Operation and Maintenance Project in the UK

After-Sales
UK

Forklift Automation System for Manufacturing Plant in the Netherlands

Forklift
Netherlands

Connect with Our Expert Team

Contact our team of excellence-driven experts to bring your project to life.

  • +49 15901998988
  • maxim@hotmeer.com

Hotmeer focuses on Mobile Robots in the warehouse, ranging from Case-handling robots, Rack-moving AGV, Forklift AGV to Sorting robots.

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